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Trading Terms


Ordering From Bed Street

Browse through our catalogue, click on any items that you wish to buy, and put them into the shopping basket. When you have made your selection, click on “checkout”. You will then be asked to provide details so that we can securely process your order. Orders can only be sent to the billing address of the cardholder placing an order.

Delivery Schedule

Deliveries are made as quickly as possible, usually within 3 - 7 working days. Divan beds and large items can require 7 - 14 working days for delivery via our delivery service team. Please note, delivery to Scotland, Scottish Highlands, Devon & Cornwall may  sometimes require longer than 14 working days.

Some items that are unfortunately not in stock may require up to 28 days for delivery. We will keep you informed at all points during the order process, from purchase through to delivery.

Next Day Delivery Bed Frame And Mattress Purchase Terms

Order before 12 noon Monday to Thursday and you can  sleep on your brand new bed frame and/or mattress the very next day! This offer supports Monday to Friday delivery, not including weekend delivery.

Payment

We securely accept safe online payments via Protx that enables you to pay with your credit or debit card. We also accept payment by cash (sent by registered mail) and cheques. Buyers from outside the United Kingdom, please note: We only accept cheques or money orders payable in GBPounds Sterling £.

Packaging

At Bed Street, we want you to receive your purchase in the same great condition it left us. We only use good quality, new materials for packaging, and we will take great care with your order.

Delivery Of Orders

Orders are delivered Free IN England and Wales, regardless of the number of items purchased.

Please note there is a payable delivery charge to -

  • Grampians
  • Scottish Highlands
  • Scottish Islands
  • Isle of Wight
  • Northern Ireland
  • Republic of Ireland
  • Isle of Man
  • Scilly
  • Channel Islands

Customers living in the above 9 regions, prior to ordering, please email or phone us on 01274 394575 9am - 5pm Mon - Fri, Sat 9am -3pm for a delivery price quotation.

Returns

Distance Selling Regulations (DSR) customers have right to 'cancel' the contract at any time up to '7 working days starting the day after delivery'.

Return goods 'in' their original packaging, mattresses should be returned in original packaging for hygiene reasons. Please return the delivery note with the item and state the reason for the return. Unless an item arrives damaged due to our negligence we will replace or refund you, there will be a charge for every returned item to cover transportation. Items lost or damaged in transit, that have been packed correctly, will be insured, and a refund will be made to you in 7 - 14 working days.

Failed Delivery Terms & Conditions

In the event that you miss your delivery, a card will be left with contact details for you to rearrange delivery / collection on a convenient day. There will be an additional transportation charge payable for the second delivery journey of our for some orders.

VAT

All prices include VAT - Registration Number GB916496005

Should you have any further questions or queries, please call our Customer Service Team on 01274 394575 9am - 5pm Mon - Fri, Sat 9am -3pm for further details. or email [email protected], seven days a week.

Free Delivery in 5-7 days

Free delivery thoughout England and Wales !
We aim to deliver your bed within 3 - 7 working days. Please note that delivery to Scotland, the Scottish Highlands, Devon and Cornwall may sometimes require more delivery time. Divan bed and large item delivery will be completed by a competent third party delivery company, normally within 7 - 14 days.

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